Returns & Exchanges
At RYOBI, we stand behind the quality of our tools and offer a 90-day return policy for items purchased directly through our authorized retail partners or online store. All returned products must be in their original packaging and include all accessories, manuals, and proof of purchase.
Initiate Your Return
Log into your RYOBI account or visit our online returns portal to enter your order number and zip code to start the authorization process.
Package Your Tool
Securely pack the item in its original manufacturer packaging, ensuring all batteries, chargers, and components are included to avoid restocking fees.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it to the outside of your box, ensuring any old shipping labels are fully covered.
Receive Refund or Exchange
Once our service center inspects your return, we will process your refund to the original payment method or ship your replacement tool within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing